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Easy Returns

In order to protect all customers and ensure that all returns and exchanges are handled fairly, Demorello e.U may require a receipt or decline your return or exchange in some situations, such as: 

  • Products that were not bought directly from Demorello e.U
  • Products that have been defaced
  • Products with missing labels
  • Products without receipts or Order IDs
  • Products that haven’t been cleaned
  • Products that have been lost or damaged to the point where they aren’t usable

Now for the nitty gritty – you have 30 days from the date of purchase to issue the return request form. after 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item. 

For Order Return enquiries, please email support@demorello.com or use the contact form

CANCELLATION POLICY

Upon purchase of your order, you will have up to 24 hours to cancel your order. We will provide a full refund if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return them to us.

REFUND POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your payment merchant.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@demorello.com


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